Problems when reading an Excel or Email

Why does the bot sometimes take a long time or not respond when reading an excel or email?

Hi @Jose_Miguel_Almonte,

It is not expected that these activities take a long time. If your system has the correct requirements, then there might be a program or setting interfering with performance.

Please open a ticket on your Support Center with a description of the problem, so it can be further evaluated, and a solution can be provided.

Thank you!