Studio Pro and Bot Runner perform checking before launching to check if there are any restrictions in the environment for them to work correctly. If any of the important permissions are missing, you will see the corresponding error.
Let’s look at some of the possible errors and their reasons.
Studio Pro startup errors
License server connection
This step is necessary to check your license before running Studio Pro. A possible cause of an error in this step is that you do not have an Internet connection.
Services Availability
In this step, the platform checks access to our remote services required for its correct performance:
The cause of the error at this stage can be a blocking of services by your anti-virus and/or firewall - make sure that these services are not blocked by anti-virus programs. In addition, access to services can be restricted by incorrect proxy server settings or technical maintenance on our servers.
Access to folders
For the correct performance of the platform, it is necessary to give it the ability to write data to the folders in which the platform is installed. At this step, writing permissions to these directories are checked. If an error occurs at this stage, it means that writing to some of the required folders is restricted. The list of these folders will be displayed in the error window - you will need to grant writing rights to these directories.
Port availability
Some ElectroNeek platform components require free ports starting at port 5000 for proper operation. The error occurs when these ports are not available. We recommend you contact your system administrator to resolve this situation.
Guest access check
For the ElectroNeek platform to work, it is important to ensure that the Windows account on which it is installed doesn’t belong to a guest group. This is necessary because a Windows guest account has a number of significant limitations that make it impossible to run the platform. Accordingly, if your account belongs to a guest group, an error will occur at this point. Use an account from another group to work with ElectroNeek products.
Connection to Studio Pro
This step checks if you can connect to the Studio Pro product. There can be many reasons for errors at this step; the most common one is that anti-virus software blocks Studio Pro. To handle this error, check out this article or our Help Center.
Happy Automation!!!